We dispatch orders to the UK and worldwide Monday to Friday via all main courier companies.
All items are dispatched on the same day as receipt of clear payment or at the latest the following day depending on what time the order was made.
All orders are dispatched via signed for services (unless otherwise stated).
Due to all orders being sent this way customers must be aware that they need to make arrangements to take delivery of their order. This means that somebody will need to be present at the delivery address to take the order in.
The item/s in the order must be checked at the time of delivery for damage before a signature is given to the courier.
If not, the insurance cover provided by the courier company is invalid.
All delivery information provided by the customer must be up to date and in full.
If an order is to be shipped to a business address, then a full business name and contact name must be provided along with a complete address, postcode, and a valid contact number (preferably a mobile).
Some non-Uk mainland, European and International shipments may incur extra charges if the delivery address is in a “Remote Area” or “Extended Area Zone”.
If there are any extra charges due to where a delivery address is, these will be confirmed to the customer before an order is processed and shipped.
Orders being shipped to international delivery addresses will incur import duties and taxes which are the responsibility of the customer.
The courier company used to ship the order will contact the customer regarding any customs clearance and duty payments required.
Certain orders may not be able to be shipped to a customer’s delivery address due to where the address is and the courier services that are available for that area.
We will always contact the customer with full details before an order is processed/shipped and if any extra charges are incurred these must be paid before we can process and ship the order.
If you have any specific delivery requirements for an order, please contact us and we will do our very best to help and assist.
If there is any issue with a delivery, the customer must report this via our “Contact us” page, quoting their name and order number.