Terms and conditions

Cookies:

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also explain how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on cookies please see the Wikipedia article on HTTP Cookies which can be found in the link below:
https://en.wikipedia.org/wiki/HTTP_cookie

How we use cookies:

We use cookies for a variety of different reasons that are detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this website.
It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you need to use.

Disabling cookies:

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).
Please be aware that disabling cookies will affect the functionality of this website and many other websites that you visit.
Disabling cookies will also result in disabling certain functionality and features of this website, therefore, it is recommended that you do not disable cookies.

List of cookies we collect:

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This website offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data to through a form such as the ones found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with the best experience possible on this website we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called upon whenever you interact with a page that is affected by your preferences.
The list below shows the cookies we collect and what information they store.

Cookie names and descriptions:

CART – The association with your shopping cart.
CATEGORY_INFO – Stores the category info on the page, that enables pages to display more quickly.
COMPARE – The items that you have in the Compare Products list.
CURRENCY – Your preferred currency
CUSTOMER – An encrypted version of your customer id with the store.
CUSTOMER_AUTH – An indicator if you are currently logged into the store.
CUSTOMER_INFO – An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS – Stores the Customer Segment ID
EXTERNAL_NO_CACHE – A flag, which indicates whether caching is disabled or not.
FRONTEND – Your session ID on the server.
GUEST-VIEW – Allows guests to edit their orders.
LAST_CATEGORY – The last category you visited.
LAST_PRODUCT – The most recent product you have viewed.
NEWMESSAGE – Indicates whether a new message has been received.
NO_CACHE – Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART – A link to information about your cart and viewing history if you have asked the site.
POLL – The ID of any polls you have recently voted in.
POLLN – Information on what polls you have voted on.
RECENTLYCOMPARED – The items that you have recently compared.
STF – Information on products you have emailed to friends.
STORE – The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE – Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS – The products that you have recently viewed.
WISHLIST – An encrypted list of products added to your Wishlist.
WISHLIST_CNT – The number of items in your Wishlist.

Third party cookies:

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us understand how you use this website and ways that we can improve your overall experience. These cookies may track things such as the pages that you visit and how long you spend on the site so we can continue to improve the site and its content.
For more information on Google Analytics cookies, see the official Google Analytics page.
This website also uses Google AdSense and it is covered by Googles privacy policy, cookies policy, and terms of service which the full details of can be found via the link below:
https://policies.google.com/technologies/partner-sites

More information:

If there is something that you are not sure if you need, or not then it is usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
If you require further information, then you can contact us via email at: sales@ncamotors.com

User privacy policy

We take the protection of your information seriously and we understand the issues regarding privacy and the importance to inform our customers and comply with data protection regulations.
We will always explain how we use your personal data.
This privacy policy is not a contract in any way and does not affect your statutory rights.

Your personal data:

“Personal data” means any information relating to an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier.

How we collect personal data:

Generally, personal data is collected from you directly.
This may occur when you:
Purchase any of our products or services
Place a telephone call to us, or receive one from us
Provide your details to us via webchat or social media
Visit our website

We do not obtain personal data from third parties for marketing purposes.
We may obtain personal data from a third party when it is necessary for compliance with a legal obligation, or the performance of a contract.

What personal data we collect:

Where NCA Motors Limited is the data controller of your personal information we may collect the following data about you:
Contact details such as name, postal address, telephone number, and email address.
Financial information such as bank details, credit card details.
Card details are processed by a payment processor (i.e., bank) immediately and are not stored.
Your vehicle details where you have provided them to us.
Your purchase history for marketing and accounting purposes.
Your IP address and browser or mail client details during visits to our website or email communications.
Your marketing preferences.

How your personal data is used:

Your personal data is used to process orders placed with us and to provide customer service and technical advice when requested. It is also used for compliance with any legal obligations we are subject to, for statistical analysis in order to improve our products and services and to contact you with offers and new products when requested.

Who your personal data is shared with:

Personal data may be shared with third parties when required for the performance of a contract with you, compliance with a legal obligation, or in pursuance of our legitimate interests in line with this privacy policy.
For example, to improve the service that we provide to our customers.
Third parties may include:
Courier services
Payment processors
Auditors
Business analysis services
Email service providers
Credit reference agencies
Debt collection agencies
Regulatory authorities such as the Information Commissioner’s Office
We do not share, sell or distribute your personal data with other companies or organisations for their use other than outlined in this privacy policy.
This website uses Google AdSense and is covered by Googles privacy policy, cookies policy, and terms of service which the full details of can be found via the link below:
https://policies.google.com/technologies/partner-sites

We do our best to ensure that the personal information we collect is accurate, relevant, and up to date.
As required by applicable law, we also respect your rights to:
a) Request a copy of the personal data we hold on you.
If we receive such a request, we will provide a copy of the personal data we hold in a commonly used and machine-readable (digital) format.
b) Rectification of inaccuracies in personal data we hold on you.
If you become aware of an inaccuracy, please contact us and we will correct it as soon as possible.
c) Erase the personal data we hold on you.
If you would like us to close your account and/or delete any personal data we hold, please contact us and we will delete all personal data we hold, other than any data we are required to retain under a legal obligation we are subject to.
d) Ask we restrict, stop processing or withdraw consent you have previously given for us to process personal data.
We provide the option to unsubscribe from marketing communications at any time, even if you have previously given consent for us to send them.
Please note that requesting we stop processing your personal data for reasons other than marketing may prevent us from being able to offer you our products and/or services.
e) Data portability. EU regulation 2016/679, commonly known as the General Data Protection Regulation (GDPR), provides you the right to data portability. We uphold this right by providing a copy of the personal data we hold in a commonly used and machine-readable (digital) format upon request.
f) Object to automated decision-making.

How long we keep personal data for:

We only keep your information for as long as the regulations say we have to. This is usually between three and ten years after our relationship with you ends, but it will vary depending on what data we hold, why we hold it and what we’re obliged to do by the regulator or the law. Typically, legal requirements are 10 years following a purchase from us, or after the customer/supplier relationship ends.

Securing your data:

Personal Data held by NCA Motors Limited is stored on secure servers in the UK.
We hold data in various forms, including electronic databases and paper files. We strive to take all reasonable steps necessary to ensure your data is adequately protected and processed in line with this privacy notice. Such steps include encryption of electronic data, and physical access controls, and security systems to protect paper records.
Personal data is deleted/disposed of in a secure manner in adherence to our data deletion policy.

Contact us:

You may contact us in regard to this privacy policy, or to request management of personal data we hold in several ways, via phone, in writing, or via email to sales@ncamotors.com.